The contracts covering the programs described are governed not only by the conditions set out herein but also by the contents of Law No. 111 dated 17 March 1995, European Directory 314/90/EEC and Law No. 1084 dated 27 December 1977 which ratified the International Convention on Travel Contracts (CCV) signed in Brussels on 23 April 1970 as applicable – as well as the the “Tourism Code” (Italian Legislative Decree of 23.5.2011 No 79 – Annex I, Articles 32 – 51-novies) as amended by Italian Legislative Decree of 21 May 2018 No 62 and, where applicable, by Italian Law No 1084 of 27/12/1977 (Ratification and Implementation of the International Convention on Travel Contracts (CCV) signed in Brussels on 23.4.1970) and by Italian Legislative Decree of 6.9.2005 No 2006 (“Consumer Code”) and subsequent modifications. Under no circumstances will the responsibilities of the organizer be deemed to exceed the limits set out in the law quoted.
LICENCE AND INSURANCE POLICY
Italia Sweet Italia Holidays S.R.L. Unipersonale operate on the basis of the Communication to the Administration of the Province of Chieti, Tourist Office, taken place on 6th July 2016.
Italia Sweet Italia has an insurance policy no. 4378340 with Europ Assistance Italia S.p.A. to cover civil responsibility. The buyer of the tour package in the contract governed by these general terms and conditions is provided with the guarantees indicated in paragraphs 2 and 3 of article 50 of the Italian Code of Tourism when the travel agent is registered with the Travel Guarantee Fund (Fondo di Garanzia Viaggi S.r.l.) with registered office in Via Nazionale 60, Rome (www.garanziaviaggi.it).
GUARANTEED PRICES
Prices quoted are shown in Euro and do not include the following goods or services: air, rail or bus tickets.
Due to the remote possibility of an unpredictable, but significant, rise in the cost of fuel, food, transportation, etc, there may be the need for the Tour Operator to increase the cost of this trip. According to the Italian Tourism Code, that increase must be reported to each traveler. We will communicate this to travelers at least 50 days before the first day of the tour (Day One). If that amount exceeds 8% of the total trip cost, all travelers who have signed up for this tour may choose to cancel their reservation without penalty and will be refunded in full.
BOOKINGS & REGULATIONS
Bookings are subject to availability and only become binding after you have paid a deposit of 25% per person and received a confirmation email from Italia Sweet Italia. The balance has to be paid within 45 days before arrival. Holidays booked less than 45 days before their start date must be paid in full. You can pay the deposit and the balance by Bank Transfer (Italia Sweet Italia Holidays S.R.L. Unipersonale, Account number: 1230542024 IBAN: IT41Y0526277910CC1230542024 SWIFT: BPPUIT33 Banca Popolare Pugliese – Società cooperative per azioni Via XXIV Maggio, 25 66054 Vasto (CH) – Italy) or Credit Card through Stripe.
CANCELLATIONS
If for any reason you need to cancel your trip entirely, a penalty is charged as shown below (calculation is in calendar days):
| Days before holiday start date | Charge per person |
| 45 days or more | 25% of the total cost* |
| 15 – 44 days | 50% of the total cost |
| 7 – 14 days | 80% of the total cost |
| 0 – 6 days | 100% of the total cost |
*If cancellation is necessary due to death in family, healthy problems or other unforeseen circumstance to be evaluated on a case-by-case basis and approved by Italia Sweet Italia, we’ll transfer your deposit to a future date or to a different person (who has not already booked one of our upcoming tours).
TRAVEL INSURANCE
We strongly recommend that you purchase trip cancellation and medical insurance. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. If you decline insurance coverage, you will personally assume full responsibility for any financial loss associated with your travel arrangements, and you could lose your travel investment and/or have to pay more money to correct the situation.
PROGRAM CHANGES
Although we try hard to avoid cancellations and changes to the holidays, due to the forward planning of our holidays this is sometimes unavoidable. We must therefore reserve the right in any circumstances to cancel or make changes to your holiday. This includes cancellations due to force majeure or under booking. With the exception of force majeure, these changes can be major or minor. In the case of a major change or cancellation (a major change is defined as a change to accommodation of a lower rating for all of your holiday or a change of holiday dates) we will advise you as soon as possible and we give you the following options:
- Accept the new arrangements
- Take an alternative holiday subject to availability (if a lower price we will refund the difference; if a higher price you must pay the difference)
- Withdraw and accept a full refund of all monies paid (excluding holiday insurance premiums or additional costs we have incurred on your behalf).
In the event of a minor change (any change that is not defined as a major change above or force majeure), the above options will not be available to you. We also reserve the right for any reason or at any time, at our sole discretion, to decline to accept or to retain any person on a holiday as a client particularly if their conduct is disruptive and affecting the enjoyment of other participants on the trip, and we shall be under no liability for any costs incurred by such a person as a result of our doing so.
LIMITATION OF RESPONSIBILITY
The organiser shall not be liable for any damage/injury (physical or otherwise) to participants as a result of the physical activity performed during the trip, the consumption of alcohol, breakage of equipment and materials or for any other reason which, within the limits of professional diligence, could not have been foreseen or resolved. The organiser is not responsible for expenses (transportation, meals, hotels) not included in the program but necessary to reach the meeting point or to leave the finishing point on conclusion of the trip.
COMPLAINTS
The consumer, as stated by art. 98 of D.L. 206 dated 06/09/05, is obliged to formally denounce, in writing and with receipt of postage, any complaints regarding problems with the tourist package to both the Organization and to the tourist structure where he or she is lodged within and no longer than 10 working days after departure from the respective holiday destination. Any breach of contract must be contested by the consumer without delay, enabling the organizer or a company representative to remedy the situation in loco.
PHOTO / VIDEO RELEASE
Italia Sweet Italia occasionally videotapes and photographs guests and activities for promotional use. Please notify us if we are not free to use images of you or your group. If produced, Italia Sweet Italia would be happy to provide you with photos or video clips where you are present.
COURT OF COMPETENT JURISDICTION
For any controversy which might arise, the court of competent jurisdiction is that of Vasto (Chieti).
